Frequently Asked Questions
Answers to common questions about ordering, delivery, sizing, and exchanges.
How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Fill in your delivery details and confirm your order. Our team will contact you to verify your order.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) only. No advance payment is required — you pay when your order arrives!
Can I cancel my order?
Yes, you can cancel your order before it is dispatched. Please contact us immediately via WhatsApp at 03399100309 or email at hayasecretspk@gmail.com.
Do you deliver across Pakistan?
Yes! We deliver to all cities and towns across Pakistan.
How long does delivery take?
Major cities (Lahore, Karachi, Islamabad): 2-4 business days. Other cities & towns: 4-7 business days.
Is there free delivery?
Yes! We offer free delivery on orders over Rs. 4,999. Standard shipping charges apply on orders below that.
Will my order be delivered discreetly?
Absolutely. All orders are delivered in plain, discreet packaging with no brand markings on the outside. Your privacy is our priority.
How do I find my correct bra size?
Visit our Bra Size Calculator page for a step-by-step guide to finding your perfect fit.
What if the size doesn't fit?
We offer easy exchanges within 3 days of delivery. The item must be unused and in original packaging. Contact us via WhatsApp to initiate an exchange.
Can I return a product?
Since we operate on COD, direct refunds are generally not applicable. However, if you received a defective or wrong item, we will replace it or offer store credit. Report within 24 hours of delivery with photo evidence.
Which items are not eligible for exchange?
Items purchased on sale or promotion, used/washed/damaged items, panties (for hygiene reasons), and items without original packaging or tags.
How can I contact Haya Secrets?
Email: hayasecretspk@gmail.com. WhatsApp: 03399100309.
What are your business hours?
Monday - Saturday: 10:00 AM - 8:00 PM. Sunday: 12:00 PM - 6:00 PM.